// 100 — EMERGENCY IT SUPPORT
IT emergency? Get a callback within 1 hour.
When systems go down, every minute costs money. Call HKBIT and you'll hear back within an hour to assess the problem and start getting your business back online — remotely or on-site.
Call (313) 405-4174Can't call? Email hassan@hkbit.tech with "URGENT" in the subject line.
// WHAT WE HANDLE
Common IT emergencies we respond to.
Network & internet outages
Office offline, Wi-Fi down, or staff can't reach shared systems.
Server & system failures
Crashed servers, failed updates, or critical software that won't start.
Ransomware & cyberattacks
Encrypted files, hacked accounts, or suspicious activity on your network.
Data loss & recovery
Deleted files, failed drives, or corrupted data that needs restoring.
Email outages
Email not sending or receiving, or accounts locked out.
Hardware failure
Dead computers, failed network equipment, or critical devices not responding.
// WHAT HAPPENS WHEN YOU CALL
From first call to fully restored.
- 00
You call
Call (313) 405-4174 and leave a short description if we don't pick up.
- 01
Callback within 1 hour
We assess the situation, explain options and costs, and agree on next steps.
- 10
We fix it
Remote repair right away, or on-site if you're in Metro Detroit.
- 11
Prevent it next time
A short summary of what happened and how to stop it happening again.
// WHILE YOU WAIT
Suspect a cyberattack? Do this first.
These steps help limit damage and preserve information we'll need to recover your systems.
- Disconnect affected computers from the network — unplug the cable or turn off Wi-Fi.
- Don't turn off or restart affected machines unless we tell you to.
- Don't pay any ransom or contact the attackers.
- Take photos of any error or ransom messages on screen.
- Change passwords from a separate, unaffected device if accounts may be compromised.
Don't wait for it to get worse.
Call now for a callback within 1 hour.